Setting up your contact center agents for success
Wednesday, December 14th • 11:00 a.m. PT | 2:00 p.m. ET
Due to business necessity, we see financial institutions rapidly adopt agent-first training and coaching technology to enable greater productivity, operational resilience, and reduced churn of call center agents, bankers, and tellers—all the while doing so in a manner that is consistent in meeting regulatory expectations.
With that in mind, we designed a session to help you not just navigate disruption, but reimagine what’s possible and be ready for unprecedented scenarios.
Don’t miss this insightful conversation with industry thought leaders, your peers, and Seismic financial services experts on adopting technology fueled by cloud to solve call center challenges, improve workflows and agent experience, and ultimately provide superior customer service through dynamic micro-learning and coaching.
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How to onboard agents faster and create lessons faster – the impact could be 7 figures! |
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How to replicate your top-performing agents over and over again with training that seamlessly integrates into your existing tech stack |
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How to boost confidence and competence, by offering guidance when and where agents need it most, curbing turnover even in the midst of ‘The Great Resignation’ |
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Conner BurtPresident, Lessonly by SeismicConner is president of Lessonly by Seismic, where he oversees Seismic’s sales coaching and training product. As one of Lessonly’s co-founders, Conner helped drive Lessonly’s award-winning culture and market-defining growth leading up to the acquisition by Seismic. Prior to Lessonly, Conner led M&A sales training at ExactTarget, which was acquired by Salesforce. He was named to the Indianapolis Business Journal’s Forty Under 40 in 2020, and currently serves as an advisory board member for Sales Assembly. |
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Katie TownsendRVP, Enterprise Financial Services, SeismicKatie is responsible for driving strategy and execution for all go-to-market activities for Lessonly in the call center use case within our Financial Services vertical. Prior to her current role, Katie spent 6 years at Lessonly prior to the Seismic acquisition where she had an up close and personal view of how Lessonly is deployed at multi-national brands and the impact that world-class training programs can have on the bottom line. |
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John CombellickSenior Manager, Learning Experience Design, T-MobileJohn is a passionate leader and excited by the intersection of curiosity, learning, and experience design. He has accumulated a skill set fine-tuned for creating cultures that drive those around him to excel, innovate, and produce results. For the last 5 years, John has been facilitating and consulting on organizational transformation, leading innovation in Learning & Development, and funding and building fantastic user experiences in T-Mobile's call centers. |
