Millions of dollars and minutes saved.
A global telecommunications company saved $6.7 million dollars with virtual training for their customer service reps — and that’s not all. Read The Total Economic Impact™ of Lessonly for Customer Service Enablement, a commissioned study conducted by Forrester Consulting on behalf of Lessonly, to get the full scoop.
With Lessonly by Seismic, this organization…
- Onboarded customer services teams and created training lessons faster
- Reduced training creation time by 50%
- Trimmed ramp (onboarding) time for CSRs by an entire week
- Unlocked a 76% ROI over just three years
- Experienced easier implementation effort due to the Lessonly Account Management team
- Created scalable content for thousands
- Offered 15+ new continuous training modules each month for reps
- Saved $6.7 million over three years with faster onboarding
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