The Total Economic Impact™ of Lessonly for Customer Service Enablement

Millions of dollars and minutes saved.

A global telecommunications company saved $6.7 million dollars with virtual training for their customer service reps — and that’s not all. Read The Total Economic Impact™ of Lessonly for Customer Service Enablement, a commissioned study conducted by Forrester Consulting on behalf of Lessonly, to get the full scoop.

With Lessonly by Seismic, this organization…


  • Onboarded customer services teams and created training lessons faster
  • Reduced training creation time by 50%
  • Trimmed ramp (onboarding) time for CSRs by an entire week
  • Unlocked a 76% ROI over just three years
  • Experienced easier implementation effort due to the Lessonly Account Management team
  • Created scalable content for thousands
  • Offered 15+ new continuous training modules each month for reps
  • Saved $6.7 million over three years with faster onboarding

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